Welcome to the KAS ICT Support and Site Helpdesk
Here are a few top tips to help you report your ICT and Site problems effectively
NON URGENT problems should be reported to this helpdesk by emailing firstname.lastname@example.org or email@example.com or logging into this portal to make a ticket. Try to give an indication of a date your issues needs sorting by if it is time sensitive.
URGENT problems should be reported in person, by phone on x03333 / 01278 764080 or via reception so they can radio us on channel 5. We will respond to problems reported by this method as quickly as we can, usually straight away, if they are affecting Learning and Teaching, your primary role or have a time sensitive nature. Sending an email to our own personal email accounts is not good enough for genuine urgent issues. Assume we have not seen them and contact reception if you cannot get hold of us on x03333 or in our office.
When reporting ICT problems please give us as much information as possible including a subject if reporting by email or ticket. Reporting that your "PC isn't doing something it should" isn't good enough. Think WWW. Which, Where, What. Which Device? Where is it? What specifically isn't it doing.